McKinsey · Strategy · Medium · 25-35 min
A tier-1 Saudi telco. Postpaid annual churn has climbed from 4% to 8% over eighteen months while the two main competitors hold steady at 2%. Prepaid is flat. Postpaid ARPU is roughly four times prepaid. The CEO wants the gap closed inside a year. Network NPS has actually improved over the same period. You have one analyst, two weeks, and access to subscriber, billing, and care data.
The full evaluation rubric — including the signals interviewers reward and the red flags that sink candidates — is revealed in your scored report after a live run.
Run this case live: the interviewer pushes back the way a real McKinsey interviewer would, then scores your structure, math and recommendation with a full report.
Start this case →